IAG 2008: Frontline service delivery

The IAG conference was held 19-21 November 2008 at the luxurious Conrad Jupiters hotel.

The conference featured a range of high profile speakers, covering a wide range of frontline service delivery topics and issues.

The conference may be over, but you can:

View the program

View the speaker profiles

Download a selection of presentations:

• Accelerated Financial Reporting - Matthew Hill, KPMG (PPT, 409 KB)
• “Its difficult to soar like an eagle when you work like a turkey” - Dr Toby Ford, Ford Health (ZIP, 5.3 MB)
• Australia and International Economics (CBA) – John Peters (ZIP, 854 KB)
• Frontline Service Delivery – Gary Mahon, Department of Emergency Services (ZIP, 851 KB)
• Frontline Service Delivery - Al Wagner, A/Deputy Director-General, Corporate Strategy & Resourcing, Department of Education, Training and the Arts (PPT, 288 KB)
• Future Direction of SSQ - Di Jeans, General Manager, Smart Services Qld (ZIP, 2.5 MB)
• Queensland Audit Office Updates - Neil Jackson, Assistant Auditor-General (ZIP, 20 KB)
• Complaint Management – Peter Cantwell (ZIP, 7.4 MB)
• Media & Government - Phillip Castle, QUT (PPT, 413 KB)
• Fringe Benefits Tax Updates - Neil Donaldson (ZIP, 95 KB)
• Assure Program: Emotional Intelligence - Mike Allan (PPT, 510 KB)
• Pay-roll Tax Harmonisation - What's happened so far and lessons learnt – Office of State Revenue (PPT, 645 KB)
• Transition to Shared Services Agency - Jean Clifford (PPT, 465 KB)
• Delivery of IT Service Desk Citec, Tony Skippington (ZIP, 1.2 MB)
• Financial Advice for Public Servants, Steve Chapman (ZIP, 466 KB)
• How CBA improved its service delivery and dealt with regional issues (CBA) - Ken Dixon (ZIP, 865 KB)
• Commonwealth Funding – Laurie Ehrenberg (ZIP, 1.3 MB)
• Retention and Temporary Recruitment in Financial Public Sector – Paul Baker, Hudson’s (ZIP, 942 KB)
• Whole-of-Government Finance and HR Business Solution Update, Steve Mitchell (ZIP, 1.6 MB)
• Global CFO Study 2008, James White, IBM (ZIP, 274 KB)
• Implementation of Lominger Leadership Tool – Pierrre Liebenberg, Department of Communities (ZIP, 841 KB)
• Environmental Reporting – Bob Shead, BDO Kendalls & Richard Oldham, ELP (ZIP, 5.4 MB)