IAG2008: Frontline service delivery
2008 Program Summary
View/print the program in PDF format (PDF, 50 KB)
Wednesday 19th November |
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| 9.00 |
Welcome and Introduction of Facilitator, Peter Couchman |
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| 9.15 |
The Financial Challenges facing the Queensland Public Sector – The Honourable Andrew Fraser, MP |
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| 9.45 |
Australia and International Economics (CBA) – John Peters CBA Download the presentation (ZIP, 854 KB) |
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| 10.30 |
Morning Tea – Pavilion Marquee |
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| 11.00 |
Frontline Service Delivery – Gary Mahon, Department of Emergency Services Download the presentation (ZIP, 851 KB) |
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| 11.45 |
Frontline Service Delivery – Al Wagner, A/Deputy Director-General, Corporate Strategy & Resourcing, Department of Education, Training and the Arts Download the presentation (PPT, 288 KB) |
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| 12.30 |
Lunch – Pavilion Marquee |
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| 1.30 |
People & Customer Services – Terry Hawkins |
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| 3.00 |
Afternoon Tea – Pavilion Marquee |
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| 3.30 |
South East Queensland Infrastructure Projects – Dave Stewart, A/Director General, Department of Transport |
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| 4.30 |
Wrap up of the day – Peter Couchman |
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| 5.00 |
Close |
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| 7:15 |
Pre-Dinner Drinks and appetisers - Foyer of the Ballroom |
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| 7:45 |
Dinner – Ballroom. Entertainment is an eight piece Band - Honey |
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Thursday 20th November |
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Southport RoomsService Delivery |
Gold Coast RoomFinancial |
Surfers Paradise Rooms Organisational and Personal Development |
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| 9.00 |
Future Direction of SSQ - Di Jeans, General Manager, Smart Services Qld Download the presentation (ZIP, 2.5 MB) |
Queensland Audit Office Updates
- Neil Download the presentation (ZIP, 20 KB) |
Supersize Your Super - QSuper – Phil Toma Download the presentation (ZIP, 2.8 MB) |
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| 9.45 |
Complaint Management – Peter Cantwell Download the presentation (ZIP, 7.4 MB) |
Financial Legislation Updates – Michael Tennant, DPC |
How to Create Time - Mark McKeon |
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| 10.30 |
Morning Tea – Pavilion Marquee |
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| 11.00 |
Media & Government - Phillip Castle, QUT Download the presentation (PPT, 413 KB) |
Fringe Benefits Tax Updates - Neil Donaldson Download the presentation (ZIP, 95 KB) |
Assure Program: Emotional Intelligence - Mike Allan Download
the presentation (PPT, 510 KB) |
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| 11.45 |
Web 2.0 in the Workplace - Peter Williams |
Pay-roll Tax Harmonisation - What's happened so far and lessons learnt – Office of State Revenue Download the presentation (PPT, 645 KB) |
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| 12.30 |
Lunch – Pavilion Marquee |
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| 1.30 |
Transition to Shared Services Agency - Jean Clifford Download the presentation (PPT, 465 KB) |
Accelerated Financial Reporting, Matthew Hill, KPMG Download the presentation (PPT, 409 KB) |
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| 2.15 |
Delivery of IT Service Desk Citec, Tony Skippington Download the presentation (ZIP, 1.2 MB) |
Financial Advice for Public Servants, Steve Chapman Download the presentation (ZIP, 466 KB) |
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| 3.00 |
Afternoon Tea – Pavilion Marquee |
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| 3.30 |
How CBA improved its service delivery and dealt with regional issues (CBA) - Ken Dixon Download the presentation (ZIP, 865 KB) |
Commonwealth Funding – Laurie Ehrenberg Download the presentation (ZIP, 1.3 MB) |
Retention and Temporary Recruitment in
Financial Public Sector – Paul Baker, Download the presentation (ZIP, 942 KB) |
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| 4.15 |
Whole-of-Government Finance and HR Business
Solution Update, Steve Download the presentation (ZIP, 1.6 MB) |
Global CFO Study 2008, James White, IBM Download the presentation (ZIP, 274 KB) |
How to Attract & Retain the Best People – Penny Burke |
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| 5.00 |
Close |
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| 7:15 |
Pre-Dinner – Foyer of the Ballroom |
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| 7:45 |
Dinner in the Ballroom. Entertainment is a DJ |
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Friday 21st November |
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Southport RoomsShared Services |
Gold Coast Room |
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| 9.00 |
“Its difficult to soar like an eagle when you work like a turkey” – Dr Toby Ford, Ford Health Download the presentation (ZIP, 5.3 MB) |
Implementation of Lominger Leadership Tool – Pierrre Liebenberg, Department of Communities Download the presentation (ZIP, 841 KB) |
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| 9.45 |
Environmental Reporting – Bob Shead, BDO Kendalls & Richard Oldham, ELP Download the presentation (ZIP, 5.4 MB) |
“The Direction of SAP Enterprise Performance Management” - Brett Love, SAP – Kobie |
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| 10.30 |
Morning Tea – Pavilion Marquee |
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| 11.00 |
The Great Escape, Darren Flanagan
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'Getting Exactly What You Want',
John |
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| 12.30 |
Lunch – Pavilion Marquee |
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Ballroom |
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| 1.15 |
Fitness First display |
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| 1.30 |
The Fighting Spirit, Lauren Burns |
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| 2:30 |
Life & Times of Dorinda - Dorinda Hafner |
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| 3:30 |
Close |
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